| Direct-store shipping threshold | VIOMI’s water store advertises free shipping on orders over $39. Confirm the delivery address and final checkout charge for an order at or below that threshold. | https://water.viomi.com/ | Oct 3, 2026 |
| Warranty policy and model table differ | The warranty policy gives official-website products, excluding filters, two years from purchase, but the V8 Pro specification table says one year. Confirm the applicable written term. Repairs or replacements retain the remaining original coverage. | https://water.viomi.com/pages/warranty-policy | Oct 3, 2026 |
| Routine filter changes are not warranty replacements | Normal wear, consumable filter changes and routine maintenance are excluded, as are improper installation, misuse and unauthorized repairs. Include replacement consumables in the ownership cost. | https://water.viomi.com/pages/warranty-policy | Oct 3, 2026 |
| 30-day returns require unused goods | The direct store accepts eligible returns within 30 days of delivery, with proof of purchase, original packaging and prior authorization. Used or assembled goods and clearance/final-sale items are excluded. | https://water.viomi.com/pages/refund-policy | Oct 3, 2026 |
| Damage and missing-item reports have a shorter window | The refund policy asks for damage, quality, wrong-item or missing-item claims within 15 days, with photos or video. Approved refunds go to the original payment method within 10 business days after inspection. | https://water.viomi.com/pages/refund-policy | Oct 3, 2026 |