| Direct-store coverage is the contiguous U.S. | Kismile’s shipping policy excludes Alaska, Hawaii, Puerto Rico, international and military addresses. An order may arrive in separate packages, and listed product prices exclude tax. | https://kismile.com/policies/shipping-policy | Oct 3, 2026 |
| 30-day direct-store return requests | The return policy allows requests within 30 calendar days of receipt, with authorization before dispatch. Marketplace purchases follow the relevant marketplace’s process. | https://kismile.com/pages/return-refund-policy | Oct 3, 2026 |
| Return postage depends on the reason | Kismile covers postage for defects, damage or its own error. Other approved returns may be at the buyer’s cost. The policy gives 5–10 business days for approved refunds after inspection. | https://kismile.com/pages/return-refund-policy | Oct 3, 2026 |
| Report delivery damage promptly | The FAQ asks for damage reports within three business days, while the return policy gives 30 days. Keep photos and contact support promptly to confirm the applicable deadline rather than relying on the longer statement. | https://kismile.com/pages/faq | Oct 3, 2026 |
| One-year warranty and parts support | The FAQ describes a one-year warranty from purchase. Replacement parts are generally not sold separately, though available parts may be supplied during the warranty period. Confirm support for the exact seller and model. | https://kismile.com/pages/faq | Oct 3, 2026 |