| Free GO3 shipping to supported U.S. addresses, with exceptions | INMO’s shipping policy says GO, GO2 and GO3 glasses and bundles ship free to supported destinations in North America, but “Certain U.S. destinations may also incur a shipping fee of $30.00 USD.” The final shipping cost appears at checkout after you enter the address. | Official shipping policy | Oct 16, 2026 |
| Direct orders ship within 10–15 business days | The shipping policy states that all inmo.com orders are processed and shipped within 10–15 business days, with no weekend or holiday shipping and possible delays at high order volume. Delivery time is extra. | Official shipping policy | Oct 16, 2026 |
| 30-day returns, inmo.com purchases only | Devices and accessories can be returned within 30 days of receipt. The policy covers only products bought directly from inmo.com; a purchase through any other channel, such as Amazon, follows that seller’s policy. Email [email protected] before sending anything back. | Official refund policy | Oct 16, 2026 |
| $20 restocking fee on every return | INMO deducts a $20 restocking and handling fee from all returns “regardless of the reason or timeframe.” Change-of-mind returns also pay return shipping, and missing items are deducted (for example $15 for a myopia lens frame and $30 for the magnetic cable). Refunds are issued within 14 days of INMO receiving the return. | Official refund policy | Oct 16, 2026 |
| Late returns carry service fees | After 30 days, a non-defective return needs the original receipt and a service fee based on the total order value: 10% for an unopened machine, 15% opened but unused, and 30% opened and used. | Official refund policy | Oct 16, 2026 |
| GO3 warranty: 1 year outside the EU | INMO’s warranty table gives GO3 two years in the EU and one year elsewhere, starting the day after delivery. Ring4, the collar-clip Speaker, the portable charging case and single batteries get one year; the ring charging cable, storage case, myopia frames and magnetic sunglass lenses are not covered. The warranty applies only to inmo.com purchases. | Official warranty notice | Oct 16, 2026 |
| Warranty exclusions to know | INMO excludes commercial use, accidental damage, non-original accessories and unauthorized repairs, and says unauthorized activation of developer mode will not be accepted for return or exchange. Back up and erase data before any service. | Official warranty notice | Oct 16, 2026 |