| NeoSander kit versus Premium Combo | The official comparison lists 8 sanding heads in the starter kit and 64 in the Premium Combo. The combo includes a charging dock; the starter kit does not. Match the campaign ASIN to the kit you want. | https://hozodesign.com/products/neosander | Oct 3, 2026 |
| Saw blades are a separate purchase | The NeoSander starter-kit page says saw blades are sold separately. The campaign’s Saw Blade Set is an accessory listing, not a second complete sander. | https://hozodesign.com/products/neosander | Oct 3, 2026 |
| Direct-store U.S. shipping threshold | The shipping-policy table lists free standard shipping at $180+ in the continental 48 states and $12 below that threshold. Product-page snippets show different thresholds; confirm the checkout total rather than assuming the lower figure applies. | https://hozodesign.com/policies/shipping-policy | Oct 3, 2026 |
| Processing and transit are separate | HOZO lists 1–3 business days to process orders. The continental-U.S. table gives 5–8 business days for standard shipping and 3–5 for expedited shipping, which starts at $15. These are direct-store terms, not Amazon delivery promises. | https://hozodesign.com/policies/shipping-policy | Oct 3, 2026 |
| 14-day direct-store returns | For hozodesign.com purchases, request a return within 14 days of receipt. Goods must be unused in original packaging, with authorization before sending them back. Purchases from another retailer follow that retailer’s return policy. | https://hozodesign.com/pages/return-and-refund | Oct 3, 2026 |
| Return postage and original fees | HOZO does not provide prepaid return labels. Its policy assigns personal-reason return postage to the buyer and describes reimbursement for verified brand-caused defects or damage. Original shipping and Shipping Guarantee fees are not refundable. | https://hozodesign.com/pages/return-and-refund | Oct 3, 2026 |
| One-year device warranty; accessories excluded | The published warranty covers eligible new devices purchased directly from HOZO’s official online store for one year from purchase. Accessories are excluded. The buyer pays shipping to HOZO, and an approved RMA is required; confirm seller-specific coverage for an Amazon order. | https://hozodesign.com/pages/warranty | Oct 3, 2026 |