| Direct-store trial wording is inconsistent | The return page gives 45 days from purchase, the FAQ describes 45 days from receipt, and the terms of service describe a 100-day standard return period. Get the applicable window and start date in writing before ordering. | https://elehear.com/policies/terms-of-service | Oct 3, 2026 |
| Retailer purchases follow retailer return policies | ELEHEAR’s return page limits its direct-store rules to purchases through its own store. It directs customers who bought elsewhere to their retailer. | https://elehear.com/pages/return-and-exchange-policy | Oct 3, 2026 |
| Return the complete hearing-aid package | The return policy requires accessories, manuals and gifts to accompany the device. Standalone accessory purchases are non-refundable, and the trial is available once per model. | https://elehear.com/pages/return-and-exchange-policy | Oct 3, 2026 |
| One-year limited warranty | The warranty policy covers qualifying purchases through ELEHEAR and authorized channels for one year. Proof of purchase is required; complete a warranty claim within 45 days after opening it. | https://elehear.com/pages/warranty-policy | Oct 3, 2026 |
| Replacement coverage does not restart a full year | Warranty service may use repaired, refurbished or new products depending on availability. Replacements receive the remaining original warranty or 45 days, whichever is longer. | https://elehear.com/pages/warranty-policy | Oct 3, 2026 |